EducationPortal – School Heads Raise Concerns Over OTP-Heavy System Rollout

EducationPortal –  A recently launched online platform by the Education Department, designed to simplify school management processes, has instead drawn criticism from school principals who say it is complicating their daily work rather than easing it.

Excessive OTP Verification Disrupts Workflow

The updated portal, which aims to improve efficiency and data security, requires one-time password (OTP) verification for nearly every action performed on the system. Principals report that even basic functions such as marking attendance, uploading files, sending official communication, or updating records demand repeated OTP authentication.

While the feature was likely introduced to strengthen security, school heads say it has created an unnecessary burden. Many describe the system as impractical, particularly in a fast-paced school environment where administrative tasks must be completed quickly.

Principals Report Daily Operational Challenges

Several principals shared that they are receiving an overwhelming number of OTPs throughout the day. In some cases, this number ranges between 40 and 50 messages daily. Managing these codes while simultaneously handling academic and administrative responsibilities has proven to be difficult.

One principal explained that the process interrupts their workflow repeatedly. Logging into the system itself requires an OTP, followed by additional verifications for nearly every subsequent task. This constant need to authenticate slows down routine operations and increases the chances of delays.

Time-Consuming System Affects Efficiency

School administrators have pointed out that the repeated authentication process is not only time-consuming but also disrupts concentration. Tasks that would otherwise take a few minutes now require significantly more time due to frequent interruptions.

In urgent situations, the delay caused by waiting for OTPs can hinder timely decision-making. Principals say that even minor updates become lengthy processes, forcing them to pause work and wait for verification codes to arrive.

Calls for Balanced Security Measures

While acknowledging the importance of data protection, school heads believe the current system lacks balance. They argue that trusted and verified users, such as principals, should not be subjected to repeated authentication for routine activities.

Many have suggested that OTP verification should be limited to sensitive operations, such as accessing confidential data or making major changes to records. For everyday administrative tasks, they propose a more streamlined approach that reduces unnecessary steps.

Demand for System Improvements

The growing dissatisfaction among school leaders has led to calls for immediate improvements to the platform. Principals are urging the Education Department to reassess the system and introduce modifications that prioritize both security and usability.

They emphasize that technology should support educational institutions, not hinder them. A more user-friendly system, they say, would allow administrators to focus on their core responsibilities rather than navigating technical obstacles.

Lack of Official Response Raises Concerns

Despite the increasing feedback from schools, there has been no official response from senior Education Department officials regarding the issue. This silence has added to the frustration among principals, who are hoping for timely intervention and practical solutions.

As the system continues to be used across schools, administrators remain hopeful that their concerns will be addressed and that necessary adjustments will be made to improve its functionality.