Governance – Delhi LG Reviews Smart Control Centre and Heatwave Preparedness Measures
Governance – The Lieutenant Governor of Delhi, Taranjit Singh Sandhu, on Tuesday inspected the Integrated Command and Control Centre (ICCC) operated by the New Delhi Municipal Council (NDMC) at Palika Kendra, taking stock of how the system is functioning and how authorities are responding to the ongoing heatwave affecting the city.

Focus on Managing Extreme Weather Conditions
During his visit, the Lieutenant Governor highlighted the seriousness of the current heatwave, noting that rising temperatures present a major operational and public health challenge. He urged civic bodies and associated agencies to adopt effective and replicable strategies that could serve as examples for other urban centres across the country.
He also underlined the importance of forward planning, especially with the monsoon season approaching. Addressing potential issues such as waterlogging and related urban disruptions, he called for early preparedness to minimise risks and ensure smoother management during heavy rains.
Review of Heat Action Plan for Vulnerable Groups
A key part of the visit included a detailed review of NDMC’s Heat Wave Action Plan. This framework focuses on safeguarding people most at risk, including women, children, elderly citizens, and daily wage workers who spend extended periods outdoors.
Officials presented a comprehensive overview of how the ICCC supports real-time monitoring and coordination during extreme weather events. The system integrates multiple services, enabling quicker response times and better resource management during emergencies.
To strengthen medical response, arrangements have been made to station a dedicated doctor at the ICCC. This ensures immediate attention to heat-related distress calls, improving emergency handling capabilities across the NDMC area.
Measures to Protect Field Workers and Residents
Authorities have issued specific instructions to various departments, including horticulture, civil engineering, sanitation, and public health. These directives focus on ensuring the availability of essential resources such as oral rehydration solution packets, clean drinking water, and protective equipment for workers.
Additionally, work schedules for outdoor staff have been adjusted to reduce exposure during peak afternoon heat. These changes aim to protect employees from heat-related illnesses while maintaining continuity in civic services.
Such preventive steps are seen as crucial in maintaining both workforce safety and public service efficiency during prolonged periods of extreme weather.
ICCC’s Role in Strengthening Urban Governance
Speaking during the inspection, NDMC Chairperson Keshav Chandra noted that the ICCC, launched in September 2020 under the Smart City Mission, has become a central hub for managing civic operations.
The facility currently integrates more than 49 services, ranging from infrastructure monitoring to emergency response coordination. By consolidating data and enabling faster decision-making, the ICCC has significantly enhanced the council’s ability to respond to both routine and crisis situations.
Officials believe that such technology-driven governance models are increasingly essential as cities face growing environmental and infrastructural challenges. The Lieutenant Governor’s visit reinforced the importance of strengthening these systems to ensure efficient urban management in the face of climate-related pressures.
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Governance – Delhi LG Reviews Smart Control Centre and Heatwave Preparedness Measures
Urban resilience planning and smart governance systems in Delhi- The Lieutenant Governor of Delhi, Taranjit Singh Sandhu, on Tuesday inspected the Integrated Command and Control Centre (ICCC) operated by the New Delhi Municipal Council (NDMC) at Palika Kendra, taking stock of how the system is functioning and how authorities are responding to the ongoing heatwave affecting the city.
Focus on Managing Extreme Weather Conditions
During his visit, the Lieutenant Governor highlighted the seriousness of the current heatwave, noting that rising temperatures present a major operational and public health challenge. He urged civic bodies and associated agencies to adopt effective and replicable strategies that could serve as examples for other urban centres across the country.
He also underlined the importance of forward planning, especially with the monsoon season approaching. Addressing potential issues such as waterlogging and related urban disruptions, he called for early preparedness to minimise risks and ensure smoother management during heavy rains.
Review of Heat Action Plan for Vulnerable Groups
A key part of the visit included a detailed review of NDMC’s Heat Wave Action Plan. This framework focuses on safeguarding people most at risk, including women, children, elderly citizens, and daily wage workers who spend extended periods outdoors.
Officials presented a comprehensive overview of how the ICCC supports real-time monitoring and coordination during extreme weather events. The system integrates multiple services, enabling quicker response times and better resource management during emergencies.
To strengthen medical response, arrangements have been made to station a dedicated doctor at the ICCC. This ensures immediate attention to heat-related distress calls, improving emergency handling capabilities across the NDMC area.
Measures to Protect Field Workers and Residents
Authorities have issued specific instructions to various departments, including horticulture, civil engineering, sanitation, and public health. These directives focus on ensuring the availability of essential resources such as oral rehydration solution packets, clean drinking water, and protective equipment for workers.
Additionally, work schedules for outdoor staff have been adjusted to reduce exposure during peak afternoon heat. These changes aim to protect employees from heat-related illnesses while maintaining continuity in civic services.
Such preventive steps are seen as crucial in maintaining both workforce safety and public service efficiency during prolonged periods of extreme weather.
ICCC’s Role in Strengthening Urban Governance
Speaking during the inspection, NDMC Chairperson Keshav Chandra noted that the ICCC, launched in September 2020 under the Smart City Mission, has become a central hub for managing civic operations.
The facility currently integrates more than 49 services, ranging from infrastructure monitoring to emergency response coordination. By consolidating data and enabling faster decision-making, the ICCC has significantly enhanced the council’s ability to respond to both routine and crisis situations.
Officials believe that such technology-driven governance models are increasingly essential as cities face growing environmental and infrastructural challenges. The Lieutenant Governor’s visit reinforced the importance of strengthening these systems to ensure efficient urban management in the face of climate-related pressures.