Governance – Chief Secretary Reviews Public Grievance Process During Guntur Visit
Governance – The State Chief Secretary closely reviewed the functioning of the Public Grievance Redressal System (PGRS) during a visit to the Guntur District Collector’s Office on Monday, highlighting the administration’s focus on improving public service delivery and addressing citizen concerns more effectively.
The visit centered on understanding how grievance petitions are being handled, particularly those related to revenue matters, which continue to form a significant portion of the complaints received through the public grievance mechanism. Officials said dedicated efforts are being made to ensure faster resolution of such cases and improve accessibility for residents seeking government assistance.
Special Revenue Clinics Draw Attention
Upon reaching the SR Shankaran Hall, the Chief Secretary proceeded directly to the specially established Revenue Clinic. The facility was introduced to streamline the handling of revenue-related complaints and provide citizens with focused support for land, property, and administrative issues.
During his visit, the Chief Secretary spent nearly three hours observing the functioning of the clinic. He carefully reviewed the workflow at multiple counters and examined how petitions were being processed by officials. The extended review reflected the government’s interest in strengthening public grievance systems at the district level.
Direct Interaction With Petitioners
A key part of the review involved interacting with members of the public who had come to submit their grievances. The Chief Secretary spoke with several applicants to better understand the nature of their concerns and gather feedback on the support they received from district officials.
He also observed the communication between staff members and petitioners, assessing whether citizens were receiving clear guidance and timely assistance. Officials discussed recurring issues that frequently arise in revenue-related petitions and explored possible ways to improve the resolution process.
District Administration Joins Review Process
District Collector CM Sai Kanth Varma and Joint Collector Ashutosh Srivastava actively participated in the grievance hearing session alongside the Chief Secretary. Both officers received petitions directly from citizens and reviewed individual cases presented during the programme.
Addressing those present, the District Collector reiterated the administration’s commitment to reaching people in need of assistance. He assured citizens that government officials would continue efforts to remain accessible and responsive to public concerns, regardless of location.
Focus on Responsive Governance
The programme also saw participation from District Revenue Officer Sheikh Khajavali and several other district-level officials. Their involvement highlighted a coordinated approach toward grievance management and public service delivery.
Officials noted that direct engagement with citizens remains an important component of effective governance. By monitoring the grievance process firsthand and encouraging interaction between administrators and the public, the district administration aims to ensure that complaints are addressed efficiently and transparently.
The review concluded with discussions on strengthening existing systems and improving the overall experience for citizens seeking solutions to administrative and revenue-related issues. The initiative reflects ongoing efforts to make government services more accessible, accountable, and responsive to public needs.