Governance – Delhi Chief Minister Orders Urgent Reforms After Office Inspection
Governance – Delhi Chief Minister Rekha Gupta carried out an unannounced visit on Friday to two revenue department e-sub-registrar offices located at Ambedkar Bhawan in Rohini Sector-16. The inspection covered offices VI-A, serving the Model Town and Pitampura areas, and VI-C, which handles work related to Rohini. During her visit, the Chief Minister assessed the overall condition of the premises, public facilities, cleanliness standards, document management systems, and the quality of services available to citizens.
Concerns Raised Over Office Infrastructure
During the inspection, Gupta expressed dissatisfaction with the state of the building and the apparent lack of regular maintenance. She observed that the premises were in poor condition despite receiving a significant number of visitors every day for essential property registration and documentation-related work. The Chief Minister stated that government offices responsible for delivering public services must maintain acceptable standards and provide a welcoming environment for citizens.
Citizens Highlight Everyday Difficulties
The Chief Minister also spoke directly with several visitors present at the offices and listened to their concerns. Many people reported facing extended waiting periods before their work could be processed. Complaints were also raised regarding insufficient seating arrangements, the absence of an organised token management system, and a shortage of basic amenities required for public convenience.
Responding to these issues, Gupta instructed officials to take immediate corrective measures. She emphasized that people visiting government offices should not have to struggle with avoidable inconveniences and that public institutions have a duty to ensure comfort and dignity for every visitor.
Accountability and Administrative Review
While reviewing the situation, the Chief Minister noted that the office infrastructure appeared to have been neglected for several years. She particularly questioned how a high-footfall public office could continue functioning without adequate seating facilities for visitors. According to her, such shortcomings raise important questions regarding administrative oversight and responsibility.
Gupta directed concerned departments to provide complete documentation related to previous repair proposals, maintenance requests, and official correspondence connected to the building’s condition. The records, she said, would help determine why necessary improvements had not been implemented earlier.
Focus on Record Protection and Digital Systems
Another major aspect of the inspection involved the management of revenue records. The Chief Minister instructed officials to strengthen measures related to document security, preservation, and digitisation. She stressed that important public records must be protected against potential risks, including accidents, damage, or technological failures that could affect accessibility and long-term storage.
Officials were asked to ensure that modern systems are adopted wherever necessary so that critical documents remain secure and easily retrievable when required.
Warning Against Delays and Corruption
Gupta also issued clear instructions regarding public service delivery. She said all citizen-related work should be completed within prescribed timelines and warned that any verified complaints involving bribery, harassment, or intentional delays would be dealt with strictly.
Reiterating the government’s commitment to transparency, she remarked that public offices are established to assist citizens rather than create obstacles for them. She called upon officials to maintain professionalism and ensure that services are delivered efficiently and fairly.
Follow-Up Inspection Planned
At the conclusion of her visit, the Chief Minister directed officials to prepare and submit a comprehensive report outlining corrective measures and improvement plans within one week. She also announced that a follow-up inspection would be conducted to review the progress made and ensure that the required reforms are implemented without delay.