IndiGo: will start giving stranded travelers Rs 10,000 travel vouchers on December 26
IndiGo: Next week, Indian airline IndiGo will begin paying travelers who were impacted by many flight cancellations earlier this month.
According to many sources, the airline would start giving out Rs 10,000 travel vouchers on December 26 to customers who were badly affected and left stuck at airports for several hours on December 3, 4, and 5.
These vouchers go beyond the Rs 5,000–10,000 in compensation that is required under government regulations. Aviation Secretary Samir Sinha presided over a high-level assessment that resulted in the decision. The government has requested that IndiGo make sure that reimbursements be made to all qualified passengers as soon as possible.
At the conference, it was decided that because the airline already has their data, payments for travelers who made direct reservations via IndiGo’s website should start within a week.
IndiGo was instructed to gather passenger information from online and travel agencies and make sure that impacted clients received direct payments. The civil aviation ministry will keep an eye on the process via its Air Seva grievance site, while the Directorate General of Civil Aviation has been assigned the responsibility of overseeing the effective distribution of compensation.
According to reports, many travelers who made reservations via online travel agencies (OTAs) are still paying even though IndiGo has started to reimburse customers for canceled flights. This suggests that there are coordination issues between airlines and booking platforms.
According to the report, even before receiving payments from IndiGo, MakeMyTrip had already processed reimbursements of around Rs 10 crore following instructions from DCGA.
Vikram Singh Mehta, the chairman of IndiGo, had previously said that the airline’s board will hire outside technical specialists to collaborate with management and determine the underlying reasons of the significant flight delays that occurred last week.
According to him, the specialists would work to prevent future large-scale operational breakdowns.
According to the corporation, operations have stabilized since December 9 and all of the airline’s destinations have been properly linked since December 8.